Need to Return Your Order? 60 Day Guarantee - WalletGear

We are happy to refund any new and unused merchandise purchased on our website. Shipping charges are not refundable unless the return/exchange is the result of our error*. Items may be returned within 60 days of date of purchase and be in original condition. Items returned after 60 days of purchase will not be accepted for a refund.

You can expect your refund within 2-3 weeks of giving your package to the return shipper (though in many cases you'll receive the refund sooner). Ship the parcel with your packing slip or order # to the address below:

WalletGear
3831 Pelham Road
Carmel, IN 46074

Shipping

You will be responsible for paying for your own shipping costs for returning your item unless the return is the result of our error. Original shipping costs are nonrefundable. If a package doesn’t arrive back to us and you don’t use a trackable method to return (that shows delivered at our address), then we will not be able to process a refund.

Refunds

We will initiate a refund to your credit card (or original method of payment) and a refund confirmation email will be sent to you. You will receive the credit within a few hours to few business days, depending on your card issuer's policies. For purchases made using Visa, Mastercard, or other similar gift cards, we're only able to process refunds back to the original gift card used for the transaction or provide store credit. This policy ensures smooth and efficient processing while adhering to the terms of the gift card issuer.

Exchanges

To make an exchange purchase the item(s) you would like and return the one(s) you have now, to the address above, within 60 days from time of purchase (please include your packing slip or order number). Check/money orders are not accepted.

Erroneous Return

We are not responsible for the acceptance, safekeeping and/or return of any items that you ship to us in error (I.E., items that were not purchased on our site). If we nevertheless receive and accept an Erroneous Return, we may require, in our sole discretion, that you pay a reasonable processing and shipping fee in order to cover the costs of shipping the Erroneous Return ("Return Fee") back to you. Once received, we will use commercially reasonable efforts to notify you and hold the Erroneous Return for a reasonable period of time not to exceed 30 days. If we are unable to contact you or we do not receive payment of the Return Fee, if any, during that time, we may destroy the Erroneous Return or donate it to a charity of our choice.

Report Your Item Hasn't Arrived

If the estimated delivery time-frame has passed and you still haven't received your order, please contact us. You have 100 calendar days from the estimated delivery date to report that an item hasn't arrived.

Customs Fees

WalletGear is not responsible for Customs Fees presented to International customers. If order is returned back to us, we will refund the cost of the order minus shipping costs.

Incorrect/Incomplete Address

We are not responsible for orders that come back due to the incorrect shipping address entered by the customer at time of order. If an order is returned to us due to an incomplete address the customer will be responsible for postage costs. If the customer wants to have the order re-shipped it will require another shipping charge.

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*International orders we are unable to provide a return shipping label on our error so you will receive store credit for return shipping cost.